When a seller is unable to replace a defective item, we are available for a refund. If a replacement is available, the consumer is not eligible for a refund.
We Issue a Refund When
- an item is sold out — the purchase price and shipping costs will be refunded to the customer;
- the support team learns that the vendor is unable to ship a replacement unit within seven business days even though they have stock on hand — the return will be treated as a request for a refund;
- after placing and receiving an order, a client discovers that it is useless — the customer should contact us as soon as possible; in this circumstance only certain cases will be approved for a refund;
- manufacturers provide a confirmed replacement guarantee on gadgets and clothing — the length of this warranty is typically determined by the manufacturer; in the event of product complaints we advise customers to contact the manufacturer directly with the original product invoice.
The Method
Refunds follow the same procedure as replacement requests. Customers can find more information on our Return Policy page. Firstly, the Rapizona panel requests a replacement of the flawed or incorrect item. Within seven business days, we will replace any defective product at no cost to you when a replacement is available.
If a replacement cannot be provided within the specified time frame, the client who purchased the product will be notified by one of our employees.
Our system takes ten to twelve business days to reimburse the amount together with any applicable charges in the account that has been used to pay us for the merchandise after we have confirmed the refund with the customer. If the customer paid with cash, they can request a refund by sending an email or giving a phone call with their account information.
Last updated: October 10, 2023
